Hotel check-in and check-out times
Hotels typically have a check-out time of 10:00am and a check-in time of 2:00pm. A guaranteed early check-in or late check-out must be requested in advance and may be subject to additional hotel costs.
Alteration to Tours
Every effort is made to adhere to itineraries and programs advised to clients. However, should it be necessary to change the sequence or lodge due to weather conditions, or any other cause, the company reserves the right to do so. If you do not wish to accept a significant change, which we will communicate prior to start of your trip, we will (if possible) offer you an alternative tour of equivalent or similar standard and price at no extra cost, or a less expensive tour, in which case we will refund the difference in price. If you do not wish to take the alternative offered, you may choose a different tour offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you may cancel your original tour and receive a refund.
Proof of Resident or Citizen Status
If you select the Resident Rate you must be able to prove the resident status of each traveller by submitting official documentation. If you select the Citizen Rate you must be able to prove citizenship status of each traveller by submitting official documentation. Should you be unable to provide this documentation, any additional costs due will be payable in full, and refunds will not be offered.
Cancellation
The lead name on the booking must give notice to cancel the tour in writing at our office. In case of cancellation, the following charges will apply on the entire tour price:
Between confirmation date - 46 days: 10%
Between 45 - 30 days: 50%
Between 29 - 15 days: 75%
Within 14 days: 100%
Any bank charges incurred by Takims Holidays will be deducted from the final refund amount. For those accommodation options that have a stricter cancellation policy, any additional fees incurred will be communicated and passed on to the client.
Complaints
Should a problem occur, please advise both ourselves and the supplier of the service in question immediately as most problems are resolved most easily on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. We cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause.
Force Majeure
"Force Majeure" means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, epidemic or pandemic, governmental actions and also beyond our control. In these circumstances, we shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you might incur where we are forced as a result to cancel, delay, curtail or change your arrangement in any way or where the performance or prompt performance of our contractual obligations is prevented or affected.
Your Responsibility
We want all our customers to have an enjoyable holiday and/or experience. Please remember you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your tour/experience and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your tour but may have additional terms of carriage imposed upon you.
We will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol or any other substance you consume, be it related or unrelated to the preceding paragraph.
We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, mode of transport or similar, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.
We cannot accept liability for the behaviour of others in your accommodation, or for any facilities/services withdrawn as a result of their action.
Liability
The company and its agents accept no responsibility for personal injury, accident, illness, death, delays, theft, loss or damage to baggage or any other personal properties or alteration or cancellation of itinerary due to force majeure. The company will not be held responsible for delays, cancellation or non-acceptance of reservation of air space. Takims Holidays Tours & Safaris liability is governed by the laws of Tanzania and no other country. Any claim would be subject only to the Tanzanian Courts